Refund policy
At Day eSIM, customer satisfaction is important to us. Due to the digital nature of eSIM products, specific conditions apply to refunds.
Eligible Refunds
You may be eligible for a refund if:
- Your eSIM was not delivered.
- The eSIM cannot be activated due to a technical issue on our side.
- The purchased eSIM is incompatible despite matching the compatibility requirements listed on our website.
- A duplicate purchase was made by mistake.
Non-Refundable Situations
Refunds will generally not be provided if:
- The eSIM has already been activated.
- The data plan has been partially or fully used.
- You purchased the wrong plan, destination, or validity period.
- Your device is not eSIM compatible.
- Network coverage limitations exist in certain areas.
- You change your mind after receiving the eSIM.
Technical Issues
If you experience any connectivity or activation issues, please contact our support team before requesting a refund. Our team will work with you to resolve the problem as quickly as possible.
Refund Request Process
To request a refund, please contact support and provide:
- Order number
- Email used for purchase
- Device model
- Description of the issue
Processing Time
Approved refunds are typically processed within 5–10 business days, depending on your payment provider.
Contact
For refund requests or assistance, contact:
We are committed to providing a reliable and transparent experience for every customer.